Build a Scalable Sales Pipeline
Without Hiring In-House
Dedicated SDRs, customer support teams, and back-office operations managed from Manipal, India. Built for startups, SaaS, healthcare, and fast-growing businesses.
25+ Clients
Across 5+ industries
60-80 Leads/Mo
Qualified pipeline
<5 Min Response
Average first reply
By the Numbers
Proven Results That Scale
0+
Customer Interactions
60–0
Qualified Leads / Month
0%
Demo Booking Rate
<0 min
Avg. Response Time
0%
Lower Support Costs
0%
Client Retention Rate
Productized Solutions, Not Generic Services
Each solution is a complete operational package teams, tools, processes, and reporting designed for specific business outcomes.
SaaS Outbound SDR Program
A dedicated sales development team that builds your outbound pipeline from scratch.
- Dedicated SDR team (2-5 reps)
- Cold calling and email sequences
- Demo booking and handoff
- Weekly pipeline reporting
Ecommerce Support Ops
End-to-end customer operations for high-volume ecommerce businesses.
- WhatsApp + voice + email support
- Order issue & refund management
- CSAT tracking & optimization
- Peak-season auto-scaling
- Returns & exchange handling
Healthcare Revenue Operations
Compliant revenue cycle and patient engagement for healthcare organizations.
- Patient scheduling & reminders
- Insurance verification
- Claims follow-up
- HIPAA-aware processes
- Multi-language patient comms
Back-Office Automation
Data entry, processing, and admin operations powered by AI-assisted workflows.
- Data entry & validation
- Document processing
- CRM & ERP management
- Report generation
- Quality assurance
Built for Your Industry's Specific Challenges
Every engagement is tailored to your vertical's workflows, compliance needs, and KPIs.
SaaS & Technology
Specialized operations & support
Long sales cycles, complex demos, high churn risk
Dedicated SDR teams with technical fluency, churn reduction support, product-led growth ops
Don't see your industry? We likely have experience in it.
Talk to our industry specialistsWhy Manipal? India's Best-Kept Outsourcing Secret
While competitors fight for talent in overcrowded metros, we operate from a university town with structural advantages that compound over time.
Lower Attrition
60% lower than metro cities
Manipal's quality of life means our teams stay longer. Your operations remain stable and consistent.
Educated Workforce
15+ institutions nearby
Direct access to graduates from India's top universities ensures a deep talent pipeline.
Dedicated Teams
No shared agents, ever
Your team works exclusively on your operations, in your timezone. Never shared across clients.
Global Reach
US, UK, APAC, UAE
Teams scheduled to cover your business hours. 24/7 coverage available for high-volume operations.
Manipal, India
Karnataka · Coastal India
We Serve Clients In
Real Outcomes from Real Engagements
Every engagement is measured against the KPIs that matter most to your business.
Series B SaaS Company
Challenge
Struggling to build consistent outbound pipeline. Internal SDR team had 4% response rates.
Solution
Deployed dedicated 3-person SDR team with AI-assisted qualification and multi-touch sequences.
3x
Pipeline increase
28%
Demo booking rate
60+
Qualified leads/mo
“Echopeak's SDR team became an extension of our sales org. The pipeline impact was immediate.”
VP Sales
D2C Ecommerce Brand
Challenge
Customer support overwhelmed during peak seasons. 2-hour average response time causing churn.
Solution
Deployed multi-channel support team with WhatsApp-first strategy and peak-season auto-scaling.
<5 min
First response
94%
CSAT score
40%
Lower costs
“Support went from a liability to a competitive advantage. Our customers noticed immediately.”
COO
Regional Healthcare Provider
Challenge
High claim denial rates and slow patient follow-up affecting revenue cycle.
Solution
HIPAA-aware revenue cycle team with AI-assisted claims processing and patient engagement.
35%
Denial rate drop
2.3x
Faster resolution
92%
Patient satisfaction
“Compliance and efficiency are not mutually exclusive. EchoPeak proved it.”
Director of Operations
Built by Operators, for Operators
EchoPeak was founded on the belief that growing businesses deserve the same operational sophistication as enterprises at a fraction of the cost.
EchoPeak Solutions was founded by Supreetha Bhat in Manipal, India built to bridge the gap between fast-moving business needs and dependable, high-quality execution.
After seeing how many businesses struggle to choose between costly in-house teams and inconsistent outsourcing, Supreetha created EchoPeak to offer a better path: dedicated support teams that work like a seamless extension of your business.
From Manipal one of India's most promising Tier-2 cities EchoPeak combines skilled talent, practical systems, and cost-efficient operations to deliver reliable business support with an in-house feel.
Why We Built This
Founders shouldn't choose between expensive in-house hiring and low-quality outsourcing.
Every growing business deserves enterprise-grade operational infrastructure.
The right location + the right people + the right processes = unfair competitive advantage.
From Discovery to Deployment in 4 Weeks
A proven onboarding process designed to minimize risk and maximize speed-to-value.
Discovery Call
We learn your business, map your workflows, and identify the highest-impact operational gaps.
90-minute deep dive into your operations, tech stack, and growth targets
Solution Design
We design a custom operational solution with defined KPIs, SLAs, and team structure.
Detailed SOW with team composition, technology stack, and success metrics
Team Deployment
Your dedicated team is recruited, trained, and onboarded with your processes and tools.
Industry-specific training, CRM setup, and process documentation
Go Live
Full operational launch with real-time monitoring and daily standups.
Supervised launch with quality gates and escalation protocols
Optimize & Scale
Continuous optimization based on data-driven insights. Scale up or down as needed.
Weekly reviews, monthly optimization reports, quarterly strategy sessions
Discovery Call
We learn your business, map your workflows, and identify the highest-impact operational gaps.
90-minute deep dive into your operations, tech stack, and growth targets
Solution Design
We design a custom operational solution with defined KPIs, SLAs, and team structure.
Detailed SOW with team composition, technology stack, and success metrics
Team Deployment
Your dedicated team is recruited, trained, and onboarded with your processes and tools.
Industry-specific training, CRM setup, and process documentation
Go Live
Full operational launch with real-time monitoring and daily standups.
Supervised launch with quality gates and escalation protocols
Optimize & Scale
Continuous optimization based on data-driven insights. Scale up or down as needed.
Weekly reviews, monthly optimization reports, quarterly strategy sessions
Frequently Asked Questions
Everything you need to know about working with EchoPeak.
Stop Hiring.
Start Scaling.
Book a strategy call and discover how dedicated SDRs, support teams, and AI-assisted operations can accelerate your growth without the overhead of in-house hiring.
Free 30-minute consultation · No commitment required