Build a Scalable Sales Pipeline
Without Hiring In-House
Dedicated SDRs, customer support teams, and back-office operations managed from Manipal, India built for startups, SaaS, healthcare, and fast-growing businesses.
25+ Clients
Across 5+ industries
60-80 Leads/Mo
Qualified outbound pipeline
<5 Min Response
Average first response time
67
Qualified Leads
18
Demos Booked
2.4m
Response Time
By the Numbers
Proven Results That Scale
0+
Customer Interactions Handled
60-0
Qualified Leads Per Month
0%
Demo Booking Rate
<0 min
Average Response Time
0%
Lower CAC Support Costs
0%
Client Retention Rate
Productized Solutions, Not Generic Services
Each solution is a complete operational package teams, tools, processes, and reporting designed for specific business outcomes.
SaaS Outbound SDR Program
A dedicated sales development team that builds your outbound pipeline from scratch.
- Dedicated SDR team (2-5 reps)
- Cold calling + email sequences
- Demo booking & handoff
- Weekly pipeline reporting
Ecommerce Customer Support Ops
End-to-end customer operations for high-volume ecommerce businesses.
- WhatsApp + voice + email support
- Order issue & refund management
- CSAT tracking & optimization
- Peak-season auto-scaling
- Product knowledge base
- Returns & exchange handling
Healthcare Revenue Operations
Compliant revenue cycle and patient engagement operations for healthcare organizations.
- Patient scheduling & reminders
- Insurance verification
- Claims follow-up
- HIPAA-aware processes
- Billing support
- Multi-language patient comms
Back-Office Automation
Data entry, processing, and administrative operations powered by AI-assisted workflows.
- Data entry & validation
- Document processing
- CRM & ERP management
- Report generation
- Workflow automation
- Quality assurance
Built for Your Industry's Specific Challenges
We don't offer one-size-fits-all. Every engagement is tailored to your vertical's workflows, compliance needs, and KPIs.
SaaS & Technology
Long sales cycles, complex demos, high churn risk
Dedicated SDR teams with technical fluency, churn reduction support, product-led growth ops
SaaS & Technology
Long sales cycles, complex demos, high churn risk
Dedicated SDR teams with technical fluency, churn reduction support, product-led growth ops
Healthcare
Compliance complexity, patient engagement gaps, billing inefficiencies
HIPAA-aware teams, patient scheduling, revenue cycle support
Real Estate
Lead leakage, slow follow-up, seasonal demand swings
24/7 lead qualification, CRM management, viewing scheduling
Ecommerce
Cart abandonment, support overload, returns management
Multi-channel support, order management, proactive engagement
Fintech
Regulatory scrutiny, onboarding friction, fraud prevention
Compliant customer ops, KYC support, transaction monitoring
Don't see your industry? We likely have experience in it.
Why Manipal? India's Best-Kept Outsourcing Secret
While competitors fight for talent in overcrowded metros, we operate from a university town with unique advantages.
Lower Attrition
60% lower attrition vs. metro cities
Manipal's quality of life means our teams stay longer. Your operations remain stable.
Educated Workforce
15+ educational institutions nearby
Direct access to graduates from India's top universities ensures a talent pipeline.
Focused Teams
Dedicated team model
No shared agents. Your team works exclusively on your operations, in your timezone.
See how our Manipal advantage benefits your operations
Strategic coastal location
Well-connected via Mangalore airport & ports
Real Outcomes from Real Engagements
Every engagement is measured against the KPIs that matter to your business.
Series B SaaS Company
Challenge
Struggling to build consistent outbound pipeline. Internal SDR team had 4% response rates.
Solution
Deployed dedicated 3-person SDR team with AI-assisted qualification and multi-touch sequences.
3x
Pipeline increase
28%
Demo booking rate
60+
Qualified leads/month
“Echopeak's SDR team became an extension of our sales org. The pipeline impact was immediate.”
VP Sales
D2C Ecommerce Brand
Challenge
Customer support overwhelmed during peak seasons. 2-hour average response time causing churn.
Solution
Deployed multi-channel support team with WhatsApp-first strategy and peak-season auto-scaling.
<5 min
First response time
94%
CSAT score
40%
Lower support costs
“Our customers noticed the difference immediately. Support went from a liability to a competitive advantage.”
COO
Regional Healthcare Provider
Challenge
High claim denial rates and slow patient follow-up affecting revenue cycle.
Solution
Deployed HIPAA-aware revenue cycle team with AI-assisted claims processing and patient engagement.
35%
Denial rate reduction
2.3x
Faster claim resolution
92%
Patient satisfaction
“Compliance and efficiency don't have to be trade-offs. Echopeak proved it.”
Director of Operations
Built by Operators, for Operators
Echopeak was founded on the belief that growing businesses deserve the same operational sophistication as enterprises at a fraction of the cost.
Our Story
EchoPeak Solutions was founded by Supreetha Bhat in Manipal, India. The company was built to bridge the gap between fast-moving business needs and dependable, high-quality execution.
After seeing how many businesses struggle to choose between costly in-house teams and inconsistent outsourcing, Supreetha created EchoPeak to offer a better path: dedicated support teams that work like a seamless extension of your business.
From Manipal, one of India’s most promising Tier-2 cities, EchoPeak combines skilled talent, practical systems, and cost-efficient operations to deliver reliable Outsourcing Agency and business support services with an in-house feel.
Why We Built This
Founders shouldn't have to choose between hiring in-house or settling for low-quality outsourcing.
Every growing business deserves enterprise-grade operational infrastructure.
The right location + the right people + the right processes = unfair advantage.
From Discovery to Deployment in 4 Weeks
A proven onboarding process designed to minimize risk and maximize speed-to-value.
Discovery Call
We learn your business, map your workflows, and identify the highest-impact operational gaps.
90-minute deep dive into your current operations, tech stack, and growth targets
Solution Design
We design a custom operational solution with defined KPIs, SLAs, and team structure.
Detailed SOW with team composition, technology stack, and success metrics
Team Deployment
Your dedicated team is recruited, trained, and onboarded with your processes and tools.
Industry-specific training, CRM setup, and process documentation
Go Live
Full operational launch with real-time monitoring and daily standups.
Supervised launch with quality gates and escalation protocols
Optimize & Scale
Continuous optimization based on data-driven insights. Scale up or down as needed.
Weekly performance reviews, monthly optimization reports, quarterly strategy sessions
Discovery Call
We learn your business, map your workflows, and identify the highest-impact operational gaps.
90-minute deep dive into your current operations, tech stack, and growth targets
Solution Design
We design a custom operational solution with defined KPIs, SLAs, and team structure.
Detailed SOW with team composition, technology stack, and success metrics
Team Deployment
Your dedicated team is recruited, trained, and onboarded with your processes and tools.
Industry-specific training, CRM setup, and process documentation
Go Live
Full operational launch with real-time monitoring and daily standups.
Supervised launch with quality gates and escalation protocols
Optimize & Scale
Continuous optimization based on data-driven insights. Scale up or down as needed.
Weekly performance reviews, monthly optimization reports, quarterly strategy sessions
Frequently Asked Questions
Everything you need to know about working with Echopeak.
Stop Hiring. Start Scaling.
Book a strategy call and discover how dedicated SDRs, support teams, and AI-assisted operations can accelerate your growth without the overhead of in-house hiring.
Free 30-minute consultation · No commitment required