Terms of Service

By accessing or using the website and services provided by EchoPeak Solutions ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you must discontinue use of our website and services immediately.

We reserve the right to modify these Terms at any time. Changes will be effective upon posting the updated Terms on our website. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.

EchoPeak Solutions provides revenue operations, customer support, and business process outsourcing services including but not limited to:

• SaaS Outbound SDR Programs Scalable outbound pipeline generation and lead qualification
• Ecommerce Support Operations End-to-end customer experience and order management
• Healthcare Revenue Operations Compliance-first revenue cycle management and billing support
• Back-Office Automation Streamlined operational workflows and data processing

The specific scope, deliverables, and service levels will be defined in individual Statements of Work (SOW) or service agreements executed between the Company and the Client.

As a client of EchoPeak Solutions, you agree to:

• Provide accurate and complete information necessary for the delivery of services
• Grant timely access to relevant systems, tools, and data as required for service execution
• Designate a primary point of contact for communication and decision-making
• Review and approve deliverables within agreed-upon timeframes
• Make payments in accordance with the invoicing schedule outlined in your service agreement
• Comply with all applicable laws and regulations related to your business operations
• Not engage in any activity that could harm our reputation, infrastructure, or personnel

Both parties acknowledge that during the course of the engagement, each may receive or have access to confidential information of the other. "Confidential Information" means any information disclosed by one party to the other, whether orally, in writing, or by inspection, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.

Each party agrees to: (a) hold Confidential Information in strict confidence; (b) not disclose Confidential Information to any third parties without prior written consent; (c) use Confidential Information solely for the purpose of fulfilling obligations under the service agreement; and (d) limit access to Confidential Information to personnel who need to know for such purpose.

These confidentiality obligations shall survive the termination of any service agreement for a period of two (2) years, unless otherwise specified in a separate non-disclosure agreement.

To the maximum extent permitted by applicable law, EchoPeak Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or related to the use of our services, even if we have been advised of the possibility of such damages.

Our total cumulative liability for any claims arising from or related to our services shall not exceed the total fees paid by the Client to the Company during the twelve (12) months immediately preceding the event giving rise to the claim.

This limitation of liability applies regardless of the legal theory on which the claim is based, whether in contract, tort, strict liability, or otherwise.

Either party may terminate a service agreement under the following conditions:

• With Cause: Either party may terminate immediately upon written notice if the other party materially breaches the agreement and fails to cure such breach within thirty (30) days of receiving notice of the breach
• Without Cause: Either party may terminate with sixty (60) days' prior written notice to the other party
• For Convenience: The Client may terminate specific service components as outlined in the applicable Statement of Work

Upon termination, the Client shall pay all outstanding fees for services rendered through the effective date of termination. Any prepaid fees for services not yet rendered will be refunded on a pro-rata basis, less any applicable early termination fees specified in the service agreement.

Sections relating to Confidentiality, Limitation of Liability, and Governing Law shall survive termination of any service agreement.

These Terms of Service and any disputes arising out of or related to the services provided by EchoPeak Solutions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

Any disputes, controversies, or claims arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Udupi District, Karnataka, India. Both parties agree to attempt to resolve any disputes through good-faith negotiation before initiating legal proceedings.

If you have any questions about these Terms of Service, please contact us: