Scale Your Ecommerce Support
Multi-channel support, order management, and peak-season scaling built for D2C brands that refuse to let support be a bottleneck.
Ecommerce Pain Points
The support challenges that erode customer loyalty and revenue.
Cart Abandonment
70% of carts are abandoned. Without real-time support and proactive outreach, revenue walks away at checkout.
Support Overload
Ticket volumes spike 3–5× during sales events. In-house teams can't scale fast enough, destroying CSAT.
Returns Management
Complex return policies and slow processing frustrate customers and inflate operational costs by 20–30%.
Seasonal Spikes
Black Friday, Prime Day, and holiday surges demand 3× capacity but only for 6 weeks a year.
How Echopeak Powers Ecommerce Ops
A flexible, scalable operational model built for D2C brands and marketplace sellers.
Multi-Channel Support
Email, chat, social, and phone support that creates a seamless experience across every customer touchpoint.
Order Management & Tracking
Proactive order updates, WISMO handling, and escalation workflows that reduce "where's my order" tickets by 60%.
Proactive Customer Engagement
Cart recovery outreach, post-purchase follow-ups, and win-back campaigns that lift repeat purchase rates.
Peak-Season Scaling
Scale from 10 to 100 agents in days trained on your products, policies, and brand voice before go-live.
Ecommerce KPIs That Boost Loyalty
94%
CSAT Improvement
<5min
First-Response Time
92%
Resolution Rate
38%
Repeat Purchase Rate
Solutions for Ecommerce
D2C Ecommerce Brand
From Support Overload to Scalable Excellence
<5min
First Response
94%
CSAT Score
40%
Lower Support Costs
“Echopeak handled our Black Friday surge flawlessly. First response under 5 minutes, CSAT at 94%, and our support costs dropped 40%.”Read Full Case Study
Scale Your Ecommerce Support
Stop letting cart abandonment and support overload erode revenue. Get a multi-channel support team that scales with your peaks without the hiring headaches.