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EchoPeakSolutions
Initializing
Initializing
Clients
Industries
Est.
Languages
< 5 min
Average response time
3x normal
Peak volume handled
4.5/5
Customer satisfaction
A growing D2C brand expected 3x their normal order volume during the Diwali festive sale period. Their internal team of 2 customer support executives could not handle the projected call and message volume. They needed temporary support that could ramp up quickly and maintain quality.
EchoPeak onboarded 4 customer support agents over 5 days. Training covered the brand's product catalog, return and refund policies, escalation procedures, and communication style. The team handled inbound calls and WhatsApp messages during business hours, with a clear escalation path for issues they could not resolve directly.
The brand maintained an average response time of under 5 minutes throughout the sale period. Customer complaints were handled promptly and the internal team was not overwhelmed. The client continued the engagement after the festive season on a reduced scale.
“They became a real extension of our team during our busiest time. The training was thorough and customers got professional support throughout the sale.”
— Operations Head, D2C Brand
The solutions that made this success possible.
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